Return Policy

Thanks for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please read below for more information on our Return Policy.

The buyer must return the product in perfect condition and not used or washed, so that the product is in good quality for resale, according to the methods described below.

The buyer must send an email to or a written letter to CIXI - Customer service - 315 Novus Parc, 74330 Poisy, to inform CIXI of its desire to exercise its right of withdrawal.

The email or letter should include the following information:

  • Buyer's full name (first name and last name) 
  • Buyer's address 
  • Order date and delivery date
  • Signature of the buyer (only in case of notification of this form on paper)

CIXI will send an acknowledgment of receipt of withdrawal to the buyer along with a return merchandise authorization (RMA) number.

The buyer must return the product(s) to CIXI without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw his order. This deadline is deemed to have been respected if the buyer returns the goods before the expiry of the period of fourteen (14) days.

The return package must include the product(s) as well as proof of purchase and be sent to the following address:

Attn: CIXI SHOP. Returns.
315 Novus Parc
74330, Poisy

Return costs are due from the buyer.

In accordance with article L221-24 of the Consumer Code, the buyer who has exercised his right of withdrawal may obtain a refund of the returned product(s) as well as the delivery costs of the order. The refund will be made after receipt by CIXI of the returned product(s) and within a maximum period of fourteen (14) days on the means of payment used for the order.

By accepting this Return Policy, the buyer acknowledges having been informed of the terms of withdrawal.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

If you have any questions concerning our Return Policy, please reach out to us at or