Return Policy

Thanks for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within one hundred twenty (120) days of the purchase date. All returned items must be new, unused, and unwashed, with all original tags and labels attached when relevant.  

 

RETURN PROCESS

To return an item, please email customer service at shop@cixi.life to obtain a Return Merchandise Authorization 5RMA) number. After receiving a RMA number, place the item securely in its original packacing and include your proof of purchase, and your return to rhe following address.

 

CIXI

Attn: CIXI SHOP. Returns.

RMA#

180 Route des Pres Rolliers

Business Lab

Sillingy, 74330

France

 

Please note, you will b responsible for all return shipping charges. We strongly recommend thay you use a trackable method to mail your return.

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at 

shop@cixi.life